Hypothetical Courtesy & Flattery Radar
Watch the scanner identify hypothetical trigger words. People are polite when asked about the future; they only tell the truth about what they actually did in the past.
The Mom Test Solution: 3 Hard Behavioral QuestionsZero Courtesy Bias
Never ask customers what they will do. Ask what they already paid for, suffered through, or hacked together in the last 30 days.
“How did you create and send your last 5 client invoices? Walk me through the exact steps.”
Why This Works:Exposes whether invoicing is an active bottleneck or a trivial 5-minute task.
“What software subscriptions or contractor hours do you currently pay for to manage billing?”
Why This Works:Proves whether a real line-item budget already exists.
“When was the last time an invoice error or delay cost your company money or client trust?”
Why This Works:Quantifies the real commercial pain threshold.