Privacy policy.
Plain-language transparency regarding how we handle your briefs, protect research data, collaborate with enterprise AI infrastructure providers, and respect user privacy rights.
What we collect
We only collect data necessary to provide directional synthetic panel research, authenticate your workspace, and store your project history:
- Account credentials: Name, email address, and authentication tokens provided when signing in via Google, GitHub, or email verification.
- Customer briefs and research inputs: Target audience definitions, interview questions, problem hypotheses, and any grounding documents (customer interview transcripts, support tickets, product reviews) that you upload.
- Generated research outputs: Simulated persona profiles, interview dialogue transcripts, dialectical debate rounds, tradeoff test matrices, and executive slide decks generated during your panel sessions.
AI model processing and zero training
To simulate diverse consumer perspectives and synthesize qualitative patterns, the text you submit is processed through enterprise cloud AI infrastructure:
- Inference only: Queries and prompts are transmitted securely via encrypted channels (TLS 1.3) to enterprise AI foundation model APIs solely to execute real-time persona simulation and synthesis.
- Zero model training: We do not use your proprietary briefs, uploaded customer materials, or panel transcripts to train or fine-tune foundation models. We require enterprise non-training commitments from our infrastructure partners.
- Semantic vector grounding: Uploaded reference documents are embedded into secure, isolated vector indices within your workspace to anchor synthetic personas to real customer feedback.
Telemetry and operational metrics
We capture minimal, aggregated operational telemetry to ensure high platform availability, prevent service abuse, and measure API response times.
We do not sell personal data, do not engage in behavioral cross-site tracking, and do not profile visitors across external platforms. Authenticated workspace sessions, customer briefs, persona deliberation transcripts, and research data are strictly segregated and are never exposed to marketing or advertising networks.
Data retention and instant deletion
Your panels, persona rosters, dialogue transcripts, and attached grounding documents persist in your private workspace until you choose to delete them.
You have complete, self-serve control over your data:
- Panel deletion: Deleting an individual panel permanently removes all associated personas, transcripts, and syntheses immediately.
- Account termination: Purging your account from the account dashboard immediately removes your profile, panels, and uploaded materials across all active databases.
Security and infrastructure
We safeguard your research data with industry-standard architectural safeguards:
- Encryption in transit: All communication between your client and our services is encrypted using TLS 1.3.
- Encryption at rest: Primary databases and vector storage are encrypted with AES-256 standards.
- Tenant isolation: Workspace data is partitioned to ensure strict boundary isolation between accounts.
Your rights and data choices
Regardless of your physical location, we recognize your fundamental rights to access, inspect, export, or permanently erase any data associated with your profile:
- You can export your panel reports and slide decks in standard Markdown and presentation formats directly from the app interface.
- You can request complete data export or expedited manual deletion by emailing our support team directly at [email protected].
Contact and inquiries
If you have questions regarding this Privacy Policy, wish to exercise privacy rights, or require an enterprise data processing agreement (DPA), please reach out to:
thepanelist Data Protection & Support
Email: [email protected]